Return Policy

Order Cancellations

To cancel an order, please contact Hairy Glass by phone at 904-751-3459.

All customer-requested order cancellations are subject to the credit card/payment processing fees incurred on the original transaction. These processing fees are non-refundable and will be deducted from the customer's refund.

If production of the order has already begun, an additional cancellation/restocking fee of 25% for fiberglass products and 25% for carbon fiber products will apply.

Any applicable payment processing fees are in addition to the cancellation/restocking fee.

Returns

You may return an eligible item within 21 days of delivery. Before returning any merchandise, you must contact us by phone at 904-751-3459 to discuss the reason for the return.

Returned merchandise must be unused, in the same condition in which it was received, and in the original packaging.

Original shipping charges are non-refundable. The customer is responsible for all return shipping costs.

Our return policy does not apply to discounted or sale items or custom-ordered products, including hood-mounted items, front end/hood extensions, and shaved door handles. These items are not eligible for return, refund, or exchange.

A 20% restocking fee applies to returned fiberglass products and a 25% restocking fee applies to returned carbon fiber products, in addition to any non-refundable payment processing fees associated with the original transaction.

Return Shipping

To initiate a return, please call us at 904-751-3459 before shipping the merchandise.

A receipt or proof of purchase must accompany your return. The customer is responsible for all return shipping costs. Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service and purchasing shipping insurance for the full value of the merchandise.

Hairy Glass is not responsible for damage occurring during return shipment.

All authorized returns should be sent to:

Hairy Glass
15444 Max Leggett Parkway
Jacksonville, FL 32218

Refunds and Exchanges

After we receive an authorized return, we will contact you by phone or email to confirm receipt and notify you whether the return has been accepted or rejected.

If the return is accepted in accordance with this policy, Hairy Glass may provide an exchange, non-transferable merchandise credit, refund to the original payment method, check, or another remedy that we determine in good faith is appropriate under the circumstances.

Refunds to the original payment method will be reduced by any applicable restocking/cancellation fees and non-refundable payment processing fees described in this policy.

Failure to comply with the conditions of this policy may result in refusal of a return or exchange or the application of different or additional conditions.

Damaged Shipments

Open and inspect your shipment for damage immediately upon arrival.

If damage is found, you have two options:

1) Refuse delivery.

Ask the driver to return the shipment. Call us immediately at 904-751-3459, and we'll handle it from there. We will begin construction of replacement parts as soon as possible and file the appropriate claim with the carrier.

2) Accept delivery.

Before signing for the shipment, ask the driver to note ALL damage on the bill of lading. Also request a claim form from the carrier.

All shipments are insured for the full value of their contents. If the damage is minor and you choose to repair the item, you may file a claim with the carrier to recover eligible repair costs, including materials and labor.

The bill of lading MUST document ALL damage before you accept the shipment.

Failure to document shipping damage at the time of delivery may leave the customer responsible for the cost of repair or replacement.

Last Updated: September 2026